Privacy Policy

Key details

This website privacy policy describes how Words by Zoe protects and makes use of the information you give the company when you use this website.

If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

This policy is updated from time to time. The latest version is published on this page. 

This website privacy policy was updated on the 18th November 2017.

If you have any queries about this policy, please email or write to: Words by Zoe, 15 St John's House, 1 Crayford Road, Alvaston, Derby DE24 0HL.


We gather and use certain information about individuals and companies in order to provide products and services and to enable certain functions on this website.

We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • website usage data
  • other information relevant to client enquiries
  • other information pertaining to special offers and surveys

How we use this data

Collecting this data helps us understand what you are looking for from Words by Zoe, enabling us to deliver improved products and services.

Specifically, we may use data:

  • for our own internal records
  • to improve the products and services we provide
  • to contact you in response to a specific enquiry
  • to customise the website for you
  • to send you promotional emails about products, services, offers and other things we think might be relevant to you
  • to send you promotional mailings 

Cookies and how we use them

You can read our detailed 'Cookie Policy' here, but to summarise:

A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view the different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:

  • Analyse our web traffic using an analytics package
  • Identify whether you are signed in to our website
  • Test content on our website
  • Store information about your preferences
  • To recognise when you return to our website

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser's cookie settings to determine how our website uses cookies. If you do now want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how they are used, visit All About Cookies.

Controlling information about you

When you fill in a form or provide your details on our website, you are opting in to receive marketing communications from Words by Zoe. There is a double opt-in process if you change your mind.

You can change your mind at any time and can hit 'unsubscribe' on any of our emails, send us an email asking us to remove you from our mailing list at or you can write to us at: Words by Zoe, 15 St John's House, 1 Crayford Road, Alvaston, Derby, DE24 0HL.

We will never lease, distribute, or sell your personal information to third parties unless we have your permission or the law requires us to.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.


We will always hold your information securely.

To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

Links from our website

Our website may contain links to other websites.

Please note that we have no control of websites outside If you provide information to a website to which we link, we are not responsible for its protection and privacy.